2

A National Customer Satisfaction Barometer: The Swedish Experience

Year:
1992
Language:
english
File:
PDF, 558 KB
english, 1992
11

The Vicious Circle of Consumer Complaints

Year:
1984
Language:
english
File:
PDF, 457 KB
english, 1984
13

Customer Satisfaction and Shareholder Value

Year:
2004
Language:
english
File:
PDF, 2.64 MB
english, 2004
15

Reexamining the Market Share–Customer Satisfaction Relationship

Year:
2013
Language:
english
File:
PDF, 158 KB
english, 2013
16

A Model for Customer Complaint Management

Year:
1988
Language:
english
File:
PDF, 420 KB
english, 1988
18

A National Customer Satisfaction Barometer: The Swedish Experience

Year:
1992
Language:
english
File:
PDF, 1.83 MB
english, 1992
21

Foundations of the American Customer Satisfaction Index

Year:
2000
Language:
english
File:
PDF, 293 KB
english, 2000
25

Sources of Market Pioneer Advantages in Consumer Goods Industries

Year:
1985
Language:
english
File:
PDF, 630 KB
english, 1985
32

The Effect of Customer Satisfaction on Consumer Spending Growth

Year:
2010
Language:
english
File:
PDF, 129 KB
english, 2010
42

Consumption Experience and Sales Promotion Expenditure

Year:
1985
Language:
english
File:
PDF, 1.53 MB
english, 1985
43

A Test of Two Consumer Response Scales in Advertising

Year:
1985
Language:
english
File:
PDF, 1.02 MB
english, 1985
46

Patterns of Information Source Usage among Durable Goods Buyers

Year:
1979
Language:
english
File:
PDF, 818 KB
english, 1979
49

Book Review: Analysis of Messy Data, Volume I: Designed Experiments

Year:
1985
Language:
english
File:
PDF, 416 KB
english, 1985